FAQs

1. HOW DO I PLACE MY ORDER?

Simply choose your style on the product page then click the “Add To Cart” button and follow the simple steps to complete your order.

We’ll prepare your order and let you know when it's on its way!

2. HOW LONG WILL IT TAKE TO SHIP MY ORDER?

Orders from our store typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

3. CAN I MODIFY OR CANCEL MY ORDER AFTER IT HAS BEEN PLACED?

We strive to process orders promptly and they are typically fulfilled within 6 hours of confirmation. If you need to make any changes or cancel your order, please contact us within this time frame to ensure that we can accommodate your request.

4. MY TRACKING NUMBER ISN’T WORKING

Tracking numbers can take 1-2 days to appear in the shipping carrier's system. Occasionally, the shipping carrier can lose an order. If the tracking number is still not working within a few days, please contact the shipping carrier.

5. I NEED HELP WITH A LATE ORDER

Orders typically ship within 5 to 10 business days. For international orders, transit will take an additional 1 to 2 weeks.

If your order has not arrived after 10 business days (domestic) and 20 business days (international), please contact our team, we are happy to assist.

6. WHAT TYPE OF PAYMENTS DO YOU ACCEPT?

We accept Visa, Mastercard, Discovery card, Amex and Paypal.

7. WHEN WILL MY CARD BE CHARGED?

Just after your order has been successfully placed.

8. HOW SECURE IS MY PERSONAL INFORMATION?

We adhere to the highest industry standards to protect your personal information when you checkout and purchase.

Your credit card information is encrypted during transmission using secure socket layer (SSL) technology, which is widely used on the Internet for processing payments. Your credit card information is only used to complete the requested transaction and is not subsequently stored.