RETURN POLICY (IF APPLICABLE)
We have a 10 days return policy, which means you have 10 days after receiving your item to request a return. If 11 days have gone by since you received the item, unfortunately, we can't offer you a full refund or exchange.
Return conditions:
This Returns Policy applies to all purchases made through our website
We accept the return of products that were shipped out by us and if the item is damaged, defective or in wrong specification, and if there is a case of missing parts of order.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and with its original packaging. You'll also need the receipt or proof of purchase.
Additional non-returnable items: Gift cards, downloadable software products, some health and personal care items.
Return Process:
Should you receive damaged, defective, or the wrong item(s), please contact us and specify the damage, defect, or wrong item(s) by a picture of the packaging with a clear tracking number shown and the picture of the product received.
To start a return, you can contact us at support@stepguards.com within 10 days from the arrival date. We are willing to assist you as long as you reply and follow our requests but if you did not reply to us within 3 days from our last email and 10 days passed, your request will be rejected.
In case your return request is approved, we will fully refund the product cost. The shipping fees are non-refundable as we has already shipped the item out.
We'll notify you of the approval or rejection and the details on how to proceed the return via email. Please note that items sent back to us without first requesting a return will not be accepted.